Online Ticketing System
What is a ticketing system?
A help desk ticketing system (support ticket system) is help desk software that collects all your customer support requests from various channels and manages them from one place. Zendesk is an omnichannel ticketing system that is a shared inbox for all your customer inquiries. No matter what channel your customer uses to contact your business, your agents always have a complete view of your customer and their journey.
A multi-channel support ticketing system
Customer context in your customer ticket system
How a Zendesk customer support ticketing system helps
Bridge the gaps within your business with our omnichannel ticket system. Start responding to customers across any channel in a seamless way. Connect all your customer data with our open CRM platform, Zendesk Sunshine, to give your agents context about every customer. And detailed insight into your support experience for agents with reporting with Zendesk Explore.GET STARTED
Tap into more knowledge
With a support ticket system, you can turn the dream of great customer service into a reality. Learn more about all the great things you can do: